Where the hours go.
New enquiries slip through
A person ringing a solicitor usually rings more than one. If your line is engaged or the email sits until tomorrow, the matter is signed elsewhere before you've triaged it.
Intake is forms and re-typing
Client details collected on the phone, typed into a form, typed again into the case system. Slow for the firm and tedious for the client, before the engagement letter has even gone out.
Document collection drags for weeks
ID checks, proof of funds, signed authorities, supporting paperwork. Every matter waits on the client sending something, and every wait needs a polite chase someone has to remember to write.
Billing admin eats fee-earner time
Time captured late, bills raised late, payments chased later still. Unbillable hours spent administering the billable ones.
The systems we build and run for you.
Lead Qualification
Every new enquiry captured and triaged with the details you need for a conflict check, before a fee earner spends a minute on it.
See the serviceSales Follow-ups
Enquiries answered in your firm's voice within minutes, evenings included, and followed up until the client responds or says no.
See the serviceCustomer Support 24/7
A website assistant trained on your practice areas and your process. It answers the routine questions and books initial consultations around the clock.
See the serviceInvoicing & AR
Bills chased politely and automatically at set intervals, with escalations reviewed by a human before they send. Cashflow without the awkward emails.
See the serviceBooking & Scheduling
Initial consultations booked straight into fee-earner calendars, with reminders that stop no-shows wasting the slot.
See the service